Got Questions?

Common Questions

Q. What is included in basic services?
  • Unit rental
  • Utilities-except telephone
  • Satellite(See attached for channels)
  • Scheduled transportation and transportation to and from medical appointments, religious services, scheduled/organized activities, visits to friends, family.  Pretty much anywhere you want to go as long as we have the staff available. The latest we can pick someone up at night is 8:00 pm
  • Access to all common areas including exercise room, pool table, chapel, computer lab, The Club, movie theater, Scandinavian Sitting Room, Transition Area, and many sitting areas throughout the building
  • Breakfast
  • Snacks
  • 24 hour fully alert professional staff
  • Maintenance of resident health chart including monthly weights and blood pressures
  • Visits from the nurse
  • Assistance with medications including administration of medications and ordering and picking up refills.   We can give the medications as many times per day as they are ordered, we do not charge extra for this.
  • Aide checks as requested
  • Assistance with bathing- hands on or stand by
  • Assistance with simple dressing such as: shoes, socks, ted hose, belts, buckles, buttons, bras etc
Q. How does the meal plan work?
  • The meal plan includes the noon and evening meal. 
  •  Meals are served restaurant style in the dining room.  Our staff will take a drink order when you are seated, then return to take your meal order and serve your meal.
  •  Residents with special diets meet with our food service manager who will assist them with choosing the menu items for his/her special diet. 
  •  We try not to cook with any added salt.  
  • A full soup and salad bar are available for both the noon and evening meal.  Most of the salads and soups are homemade.
  •  Residents have their choice of about 15-20 menu items at each meal. 
  •  We feature a sandwich of the day and a chef’s choice daily.  The starch, vegetable, and dessert change with each meal. The soups change daily.  
  • Residents accrue missed meal credits when they miss either lunch or dinner, these credits may be accumulated up to 5 and do not carry over to a new month.  The credits may be used for guest meals.
  • Residents with no missed meal credits who wish to have guests dine with them can have the charges added to their monthly statement or pay at the time of the meal.
  • Guests are welcomed to dine with residents, we appreciate prior notice and seat residents with guests as soon as we have availability in the dining room.
Q. How does the housekeeping and laundry work?
  • Housekeeping/Laundry are purchased together.  They are not separate. If you wish for us to clean the apartment and you wish to do your own laundry, or vice versa, that is fine.  We provide the soap and the machines are not coin operated.  
  • The housekeeping consists of our staff performing light housekeeping duties on a weekly basis.  We vacuum, dust, clean the windows, wipe off the counters, and clean the bathrooms, mop the floors.  
  • Twice annually the maintenance staff deep cleans the apartments including steam cleaning the carpets. 
  • The laundry service consists of our staff washing, drying and folding one load of personal laundry each week per resident.  We also wash the linens and remake the bed weekly or bi-weekly, as requested by the resident.
  • Residents may wash their own laundry whenever there is an available machine.
Q. What type of apartments do you have?
  • We feature studio, 1, 2, and 3 bedroom apartments
  • All apartments are equipped with a full size refrigerator and stove 
  • Each main bedroom in the apartment as a walk-in closet
  • We use a pendant based emergency call system
  • Only 2 bath units have a tub, the 1 bath units have a large shower with grab bars on all sides.  
  • The shower will accommodate a shower chair easily
  • The showers are not equipped with hand held showers, but our maintenance staff will install them when purchased by a resident.
Q. What are your prices?
    •   Apartment pricing is based on:
    • The size of the apartment
    • The location of the apartment
    • The desired services

     Refer to Rental and Service Rates included in this packet

Q. What service level do you provide? What is your Residency Criteria? What does a resident need to be able to do to live there?
    • We provide retirement/assisted living.  
    • We do not discriminate based on race, color, national origin, religion, or sex
    • We provide services to enhance our resident’s ability to be and remain independent.
    • Residency is conditioned on not endangering the health, safety, or rights of other residents.
    • Residents must be able to:
      • Come to the dining room for meals.  If a resident uses a wheelchair he/she must be able to manipulate it themselves
      • Be able to feed themselves- Staff provides assistance with cartons and packets if requested or needed.  We can also cut meat or other items prior to delivering them to the table if requested by residents.
      • Be able to get in and out of bed and on and off the toilet without personal assistance
      • Be able to manage his/her incontinence- Staff will provide reminders if requested.
      • Be able to get around his/her apartment on their own or with assistive devices
      • Be able to respect the rights and property of other residents
      • Be able to partially dress him/herself.  Our Staff assists with shoes, sock, ted hose, belts, buckles, bras etc as requested
Q. What happens when a resident needs a higher level of care than you provide?
  • The Director and Resident Services Coordinator remain in contact with family members and will let the family know when a resident may need more than we can provide.  When this happens, the resident has the following options.
    Q. Can a resident have hospice come in?
    • Yes, our staff will coordinate with the Hospice staff  and family to provide the needed services.
      Q. Can Home Health come in?
      • Yes, Home Health can come in when ordered by the resident’s physician.  We coordinate with the home health nurses.
        Q. Can a resident have overnight guests?
        • Yes, we consider the apartment the resident’s home.  We do ask that you let us know when you will be having overnight guests, so the staff is aware.
          Q. What are the visiting hours?
          • There are no visiting hours, this is an apartment complex and the apartments are the resident’s homes, the front door is open until 10:00 pm.  If someone comes in after that time there is an after hours bell that notifies a staff member to open the door. We are staffed 24 hours per day/7 days per week/365 days per year.
            Q. How does the Medication Assistance work?
            • Residents who wish to have their medications administered by staff must provide us with a current physician order.  When we have the order, the RN meets with the resident and compares the medication to the order; if there are discrepancies, she confers with the physician.  We then store the medications in our Resident Service Office in locked cabinets and they are distributed to the resident per the physician order by certified medication aides.  
            • Each time a resident on the program goes to his/her physician, we send a blank physician order so changes can be noted.  The completed form is then returned to the resident services office after the physician visit.
            • Medication administered is recorded in the  eMAR 
            • Any changes are observed by the RN
            • Our staff orders medications when they need to be refilled.
            • The entire program is overseen by the RN
              Q. Do I have to use a specific pharmacy to be in the medication management program?
              • No, you may use any pharmacy you wish
                Q. How does the Transportation Service work?
                • We employee a full time transportation specialist who drops off and picks up residents for their scheduled medical and dental appointments.
                • We do not restrict the days of appointments.
                • We do not accompany a resident into the appointment as a rule, but may if it is an emergency.
                • Other transportation requests will be considered on an individual basis, based on staff availability.
                • We schedule shopping trips around town several times per week.
                • If you do not wish to go shopping you may give your list and payment to the Activity Director who will act as your personal shopper purchasing the requested items and delivering them to your door.
                • Scheduled transportation to the church of your choice is available on Saturdays and Sundays
                  Q. Exactly what personal services do you provide?
                  • Maintenance of a monthly health record documenting weight and blood pressure
                  • Medication Administration for those who choose
                  • Hands on or standby assistance with bathing
                  • Assistance with simple dressing tasks such as shoes, socks, belts, buckles, ted hose, bras etc…
                  • Availability of 24 hour on call RN
                  • Resident checks as requested
                  • Observation of residents for changes by professional staff members
                    Q. Do you accommodate special diets?
                    • Yes, our food service manager works with each resident who requires a special diet
                      Q. How does Long Term Care Insurance work in Assisted Living?
                      • Long Term Care Insurance may pay the policyholder up to the maximum daily amount if he/she meets the requirements of the policy.
                      • Somerset Court is set up to meet most requirements. 
                      • Acceptance of the claim depends on the assistance needed and the physician statement of assistance needed
                      • We send the statements to the insurance companies each month for the residents.
                      • Payment of the claim goes to the resident or designated family member
                      • Rent is due on the 1st, no later than the 5th of the month.
                      • Residents are responsible for payment of rent; insurance companies reimburse the resident when a claim is accepted.
                        Q. Do you require a deposit?
                        • Somerset Court does not require a security deposit.  If you wish to have a specific unit, we require $200 to hold the unit until it is ready for you.  This $200 is deducted from your first month’s rent.
                          Q. What type of building security do you provide?
                          • All entry doors except the front door and door to the parking lot are locked from the outside.  The front door is manned by staff and locked at 10:00 pm. The parking lot door is locked at 5:00 pm.  Entry after that time is gained through the main entrance by a buzzer.
                            Q. What type of emergency call system do you use?
                            • We use a pendant based emergency call system

                              Our staff is trained to respond immediately when a call button is pushed.

                              Q. Do residents have access to computers?
                              • Yes, we have a full computer lab with computers that access the internet thru DSL lines.  For residents who request, we assist them in setting up and accessing an email address to keep in touch with family and friends. We also have complimentary Wi-Fi available throughout the building.

                                Q. What is your policy on church?
                                • We provide transportation for residents to the church of their choice as requested
                                • We have an on-site chapel in which we schedule daily Mass as well as regular services with local clergy
                                  Q. Do you have garages?
                                  • No
                                    Q. Do residents have assigned parking spaces?
                                    • No, residents may park any place in the parking lot.  We do have an area designated for residents only to ensure the closest access for them
                                      Q. Do you allow motorized scooters and chairs?
                                      • Yes, residents must be able to operate the motorized vehicles safely and not endanger themselves or other residents

                                        • If it is a motorized chair, residents must be able to get on and off without assistance from staff.
                                        • Motorized chairs and scooters are not allowed in the dining room or activity garden area.
                                        Q. Do you provide paper products and light bulbs?
                                        • No, residents are responsible for all supplies necessary in their apartments.
                                          Q. What privacy can a resident expect?
                                          • Our staff has master keys to all apartments.  They only use them when an emergency is occurring and the door is locked or to provide resident checks as requested.  If they wish to speak to a resident for another reason, they will knock on the door or use the telephone.
                                            Q. What is the minimum lease term required?
                                            • Rental of apartments at Somerset Court is month to month.  We request a 30 day notice in the event a resident wishes to move out.  In the event that something happens and a resident must move out, they are liable for the rent for 30 days or until another resident can move in, whichever comes first.
                                              Q. Do you allow smoking?
                                              • Somerset Court does not allow smoking in the building.
                                                Q. Do I get credit for rent, housekeeping and/or meals when I am absent?
                                                • Not as a general rule, if you are gone two or more weeks we will adjust the meals and housekeeping, but the basic services are not adjusted.

                                                  We do offer missed meal credits that may be used for guest meals when you miss a meal here and there and let us know you will be gone.

                                                  Q. Do I get credit for rent, housekeeping and/or meals when I am absent?
                                                  • Not as a general rule, if you are gone two or more weeks we will adjust the meals and housekeeping, but the basic services are not adjusted.

                                                    We do offer missed meal credits that may be used for guest meals when you miss a meal here and there and let us know you will be gone.

                                                    Q. Do I have to check in or out to leave the building?
                                                    • No, we have a sign out book at the front desk and ask that residents note when they leave and return.  

                                                      If you are on the medication management program, you should check with a med-aide to see if there is medication you need to take with you if you plan to be gone

                                                      Q. Do you provide scheduled snacks to residents?
                                                      • No, the beverage bar is always open to residents and their guests, and there are always cookies and fruit in the dining room in the afternoon.  Many scheduled activities include snacks as well.
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                                                        • Moldova
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                                                        • Montenegro
                                                        • Morocco
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                                                        • Nepal
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                                                        • New Zealand
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                                                        • Nigeria
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                                                        • Philippines
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                                                        • Poland
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                                                        • Romania
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                                                        • Rwanda
                                                        • São Tomé and Príncipe
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                                                        • Saint Kitts and Nevis
                                                        • Saint Lucia
                                                        • Saint Pierre and Miquelon (France)
                                                        • Saint Vincent and the Grenadines
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                                                        • San Marino
                                                        • Saudi Arabia
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                                                        • Serbia
                                                        • Seychelles
                                                        • Sierra Leone
                                                        • Singapore
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                                                        • Slovenia
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                                                        • Somalia
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                                                        • Syria
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                                                        • Tanzania
                                                        • Thailand
                                                        • Togo
                                                        • Tokelau (NZ)
                                                        • Tonga
                                                        • Trinidad and Tobago
                                                        • Tunisia
                                                        • Turkey
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                                                        • Tuvalu
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                                                        Call: 701-838-4500

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                                                        1900 28th St SW
                                                        Minot, ND 58701